Terms And Conditions
Ordering can be via telephone & or email (or both),
we accept all major credit and debit cards, bank transfer also cheques, please
allow up to 10 working days for your cheque to clear.Where we
have issued you with a quotation and we have not withdrawn it the
quotation will be open for acceptance within thirty days, unless
otherwise stated, this is due to the current fluctuating prices
You may cancel your order (subject to exceptions shown below)
up to 7 days after you have paid for the product we provide this period
during which an order can be cancelled without any reason and a full
refund made, if you exercise this right we will ask you to return
any products you have received from us and pay for the costs associated
with doing so. We will refund you within 30 days of the cancellation
any monies you have paid to us for the product (less the cost of return
carriage if this needs to be paid for by us).
to the right to cancel - Bespoke Orders
right to cancel does not apply if:
Under the Distance Selling Regulations unfortunately we are unable to provide a refund or an exchange on bespoke pieces which are items custom made to your requested specification. Please ensure you order the correct colours / size / lengths (where applicable) at the time of your order as no liability will be held by Gothic Metal Ltd for incorrect items being made and dispatched in relation to personal preferences. Further information on this can be found at The Office Of Fair Trading Distance Selling Regulations.
Unless otherwise stated in a contract, payment
is due in full prior to either commencement of an item or with our
agreement prior to despatch.Unless we
otherwise state, any prices we quote you do include packaging but
are not including delivery.
Delivery prices vary according to your product and location,
please contact us with your postcode and product in mind and we will give you an idea of the cost. As we do not hold items
in stock we also do not have a standard delivery charge as all items
When we use the pallet company to deliver our items in the unfortunate
event of your order arriving in damaged condition, please do not sign
for it, tell the delivery driver that you need to open and check the
product, if the driver will not wait then sign for the delivery as
'damaged', if the product is then found to in fact be damaged tell
the driver to return it, we will then resolve the issue and if the
item is found to be defective we will refund or replace (this does
not cover chipped paint), if you can not open the item when delivered
then please notify us within 7 days of receipt of any damage to arrange
the return of the defective item. Do not sign for as 'unseen' as this
means nothing to the courier company. If you do not follow this advice
and then need to send the goods back to us you may end up needing
to pay for this. Please note carriage cost will be refunded only if
the item is found to be faulty, returned parcels remain the responsibilty
of the customer until safely received by us.
All of our products
come with a 6 month guarantee that guards against faulty workmanship and
materials. This will cover the cost of replacement or repair of
an item found to be faulty. The guarantee does not cover fair wear
and tear, neglect, wilfull damage, accidental damage, fire, flood,
sunlight, weather, theft or consequential loss of the product. We will accept no responsibility for any damage incurred as a result
of incorrect assembly or installation by yourself, a third party
or anyone not directly employed by Gothic Metal Ltd. Prior
consent is to be gained from us before we reimburse the cost of
repairs undertaken on any of our products and this work would invalidate
your guarantee. This guarantee only covers the UK. We
do not accept any liability for works agreed independently between
you and an installer instructed to take on works for you.We
do not guarantee against rust as rust is a natural by product of
metal. We supply outdoor products with a zinc phosphate
primer to offer protection as possible or for a superior
rust protection we highly recommend having any exterior pieces galvanized as the maintenance needed on galvanised steel is much less and is probably the best and most cost effective way of helping to ensure that your external steelwork remains in great condition for years to come..Your
statutory rights are protected, this limited guarantee is in addition
to any other legal rights you may have.
Legal Disclaimer Online Content - All content on the gothicgates.co.uk /gothicmetal.co.uk website is correct to the best of our knowledge at the time of publication. Gothic Metal Ltd strives to achieve yet assumes no liability for the correctness or completeness of the information provided. All content is subject to change without notice and is non-binding.
Copyright - Gothic Metal Ltd shall retain the copyright for any and all published objects or articles that have been placed on the website. The duplication or use of such images, photographs, graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without Gothic Metal Ltd written approval.
Please feel free to contact our customer services on 01550 750334
to discuss any queries with us or alternately
you can email us at email@example.com.
are open 8.30 to 5.00 Mon to Fri and (9.30 to 1.00 on Sat).
are always happy to try to help you in anyway we can.